Associate - Product Support
2 weeks ago
Associate - Product Support
Location: Pune
Reports to: Manager - Product Support
About LeadSquared:
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.
- Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
- Frost and Sullivan's 2019 Marketing Automation Company of the Year award
- Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
- Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius
What you will be doing?
The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.
Roles & Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person).
- Work closely with technical teams to enhance the quality of existing products.
- Manage and monitor customers’ expectations.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Key Requirements:
- 1+ years of experience in supporting web based software platforms SaaS for North American and Indian customers
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Good understanding of API, Webhooks, Connectors.
- Good to have the understanding on at least one of the programming languages (PHP, Java, Python).
- Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.
- Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
- Need to work in the 24/7 Shift
Why Should You Apply?
- Fast paced environment
- Accelerated Growth & Rewards
- Easily approachable management
- Work with the best minds and industry leaders
- Flexible work timings
-
Associate Product Manager
5 days ago
Pune, Maharashtra, India Product Sense Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe're building a fast-growingCybersecurity Platformthat helps businesses protect their digital assets with cutting-edge solutions. To fuel this growth, we're looking for anAssociate Product Managerto join our team inPune.What you'll doDefine product requirements, user stories, and backlog items.Partner with clients to understand needs and ensure value...
-
Associate - Production Support
4 days ago
Pune, India TIAA Full timeSenior Support Analyst The Senior Support Analyst job performs installation, configuration, and maintenance of information technology (IT) systems and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime; performance, resource availability, and security of the...
-
Associate Iii
1 week ago
Pune, India UST Global Full timeRole Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...
-
Product Marketing Associate
5 days ago
Pune, Maharashtra, India Sensia Global Full timeJob Description - Company Overview: Sensia, a pioneering collaboration between Schlumberger and Rockwell Automation, is a leading force in the oil and gas industry, committed to delivering Intelligent Action through cutting-edge digitalization and automation solutions. - Position Overview: As the Product Marketing Associate at Sensia, you will be pivotal in...
-
Tax and Accounts Associate
4 days ago
Baner, Pune, Maharashtra, India Rahul Dang & Associate Full timeRole Description for Tax And Accounts Associate 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5....
-
Production Support
5 days ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% **Production Support **- Pune - 3 - 6 Years (** 24*5 support Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and...
-
Customer Support Associate
2 weeks ago
Pune, Maharashtra, India jobsequel.in Full timeJob Title: Customer Support Associate **Location**: Work From Home **Company**: Amazon **Department**: Customer Support **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: Flipkart, India’s leading e-commerce platform, is seeking a dedicated and customer-focused individual to join our dynamic customer support team. The...
-
Customer Support Associate
4 hours ago
Goregaon East, Mumbai, Maharashtra, India Volody Product Pvt Lltd Full time1. Provide technical support and assistance to customers experiencing issues with our products or services. 2. Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction. 3. Communicate effectively with customers to understand the nature of their technical issues and provide clear and concise instructions for...
-
Product Support Senior Associate
7 days ago
Pune, Maharashtra, India CRISIL Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per yearProduct Support Sr. Associate Department GAC Job Description Functional ResponsibilitiesSupport the product owner to manage the product backlog, prioritizing features and enhancements based on value, customer feedback, and technical input. Collaborate with stakeholders to gather requirements, define user stories, and establish acceptance criteria. Work...
-
Associate Mgr. Product Support
2 weeks ago
Pune, Maharashtra, India UKG Full time ₹ 1,20,000 - ₹ 1,50,000 per yearIn this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following...