It Support Associate

Job Title IT Support Associate Location Pune Maharashtra India Reports to Operations Manager Working Mode 5 Days in office Full-Time Company Overview We are a dynamic software and content creation company headquartered in Scotland UK with a talented development and production team based in Pune India We specialise in creating high-quality Architectural digital experiences and producing immersive visual content We foster a collaborative international working environment focused on innovation and quality Role Summary We are seeking a proactive and skilled IT Support Associate with 3 years of experience to join our team The ideal candidate will be responsible for the day-to-day support and maintenance of our IT infrastructure including systems networks hardware and software This role requires a hands-on approach to troubleshooting a passion for automation and innovation and a commitment to ensuring our systems operate at peak performance Key Responsibilities Technical Skills Strong knowledge of Windows Server Active Directory DNS DHCP Office 365 and VPN Scripting Familiarity with scripting languages like PowerShell or Python Server Network Management Administer Windows Server environments including managing Active Directory DNS DHCP and VPN connections Hardware Software Support Install configure and troubleshoot PCs Windows 7 and above software antivirus printers and network devices User System Management Configure and manage user profiles and accounts in Office 365 and Outlook Implement and maintain security policies across all systems Network Troubleshooting Diagnose and resolve LAN WAN wireless and VPN connectivity issues efficiently Backup Storage Manage data backup solutions and configure Network Attached Storage NAS for data storage Inventory Management Maintain accurate records of all IT inventory and spare parts Security Maintenance Administer firewalls and antivirus systems Apply software patches and updates regularly to ensure system security and stability Embrace Scripting Utilize scripting languages e g PowerShell Python to automate repetitive tasks and streamline system configurations Champion Change Innovation Actively identify and implement improvements to IT systems and workflows to enhance productivity Implement Proactive Maintenance Develop and execute a comprehensive maintenance schedule for all hardware including PCs laptops and the physical storage server Boost Performance Proactively identify and resolve performance bottlenecks particularly for high-end workstations and render farms Linux Support Provide basic support and troubleshooting for Linux systems Requirements Essential Skills Qualifications Experience 3 years in IT support system administration or a related role Troubleshooting Proven experience in network troubleshooting hardware support and using security tools Communication Excellent problem-solving and communication skills with the ability to clearly explain technical issues to non-technical users Proactive Mindset A strong aptitude for proactive maintenance and performance optimization Education Certifications Education Bachelor s degree in IT Computer Science or a related field or equivalent practical experience Certifications Relevant certifications such as CompTIA A Network or Microsoft certifications are highly desirable Added Advantages Experience with Microsoft Azure cloud services Familiarity with version control tools like Fork or other Git clients Experience with render farm management or 3D software e g Autodesk Maya 3ds Max Blender V-Ray Corona Renderer Personal Attributes Problem-Solver A natural curiosity and a drive to solve complex technical challenges Adaptable Ability to adapt to new technologies and changing business needs Detail-Oriented Meticulous in managing inventory performing maintenance and documenting processes Benefits What We Offer A challenging and rewarding role in a fast-paced and innovative environment Opportunities for continuous learning and professional development The chance to work with a dedicated and talented team A competitive salary and benefits package