Production Support L2

1 week ago

Mumbai, India Highsky IT Solutions Full time

Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure.

Analyze all business processes and ensure compliance to all controlled processes according to business requirement.

Monitor and provide support to workflows and provide expert knowledge on all workflow designs.

Provide 24×7 operational support to all production practices on holidays and weekends.

Develop and maintain professional relationships with all online business teams and provide support to web store.

Monitor all alerts and escalate all issues for all procedures and systems.

Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.

Greet all customers pleasantly and ensure compliance to all customer requirements.

Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

**Salary**: ₹1,000,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9327214818

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