IT Support Engineer – L2

3 days ago

Mumbai, India TECEZE Full time

Job Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to interact confidently with senior leadership and multiple stakeholders. This position requires a proactive, reliable professional who can manage end-user support efficiently while maintaining high standards of customer service. Key Responsibilities Technical Support & Troubleshooting Provide L2-level support for desktop and laptop hardware and software issues. Diagnose and resolve problems related to operating systems, applications, and network connectivity. Offer both remote and on-site assistance to end-users. Incident & Request Management Receive, log, and prioritize support tickets. Ensure timely resolution of incidents or escalate to higher support levels when required. System Maintenance & Upgrades Install, configure, and update operating systems, software applications, and device drivers. Perform regular hardware maintenance, upgrades, and replacement of faulty components. User Support & Training Support end-users with day-to-day IT issues. Provide user guidance and basic training for applications and tools. Documentation & Reporting Maintain accurate records of incidents, resolutions, and IT assets. Create and update knowledge base articles and user guides. Security & Compliance Ensure compliance with organizational IT security policies. Apply necessary patches, updates, and antivirus measures across systems. Collaboration & Stakeholder Management Work closely with internal IT teams and other departments to resolve cross-functional issues. Support VIP users, senior leadership, and board meetings with reliable and prompt assistance. Continuous Improvement Identify recurring issues and recommend process enhancements to improve efficiency and service quality. Key Skills and Attributes Strong communication skills , capable of confidently interacting with senior leadership. Excellent stakeholder management and coordination abilities. Proactive, dependable, and hands-on approach to problem-solving. Awareness of AI tools, IT security practices , and proficiency in MS Office Suite (especially Outlook) . Qualifications & Requirements Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 4–10 years of experience in IT support, with expertise in desktop/laptop troubleshooting. Technical Proficiency: Windows and macOS operating systems Microsoft Office Suite Remote desktop tools and helpdesk systems Common desktop/laptop hardware components Certifications (Preferred): CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. Soft Skills: Strong analytical ability, excellent customer service orientation, and team collaboration skills.

  • Tools Support L2 Professional

    6 days ago

    Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    *Role Summary* The Tools Support Engineer (L2) provides advanced technical support, maintenance, and administration for enterprise IT tools and platforms. This role acts as an escalation point for Level 1 support, ensuring tool stability, performance, and timely issue resolution. The L2 engineer also assists with tool configuration, patching, integrations,...

  • IT Support Engineer

    4 days ago

    Mumbai, India TECEZE Full time

    Job Title: IT Support Engineer – L2 Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate...

  • IT Support Engineer

    22 hours ago

    Mumbai, India TECEZE Full time

    Job Title: IT Support Engineer – L2 Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate...

  • L2 Support

    4 days ago

    Navi Mumbai, Maharashtra, India Modus Information Systems Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionWe are seeking an experienced BR.NET L2 Support Engineer with strong SQL programming and Microfinance domain expertise. The candidate should have hands-on experience in supporting and maintaining BR.NET, GLOW, or Trucell applications, along with a solid understanding of integrations and disaster recovery processes.Desired Candidate Profile4-9...

  • L2 Support Engineer

    1 week ago

    Mumbai, Maharashtra, India Satmat Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Skills:- SQL, Windows/Linux system administration, ITIL framework, Networking protocols (TCP/IP, DHCP, DNS), Scripting languages (Python, Bash), Cloud platforms (AWS, Azure), Log analysis tools (Splunk, ELK), Java,- Job TitleL2 Support Engineer- Experience3 to 5 Years- LocationThane- Job TypeFull-time- We are looking for a skilled L2 Support Engineer with 3...

  • Helpdesk L2 Support

    6 days ago

    Navi Mumbai, Maharashtra, India Amsys It Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...

  • IT Support Engineer

    4 days ago

    Mumbai, India TECEZE Full time

    Job Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...

  • IT Support Engineer – L2

    2 days ago

    Mumbai, India TECEZE Full time

    Job Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...

  • IT Support Engineer

    1 day ago

    Mumbai, India TECEZE Full time

    Job Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...

  • IT Support Engineer – L2

    5 days ago

    Mumbai, India TECEZE Full time

    Job Title: IT Support Engineer – L2Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess...