Customer Support Executive- International Voice Process Contractual

6 hours ago

Kolkata West Bengal, India 10x Growth Accelerator Full time

**Customer Support Executive (Contractual - 4 Months)**

**Location: Kolkata**

**Pay: ₹17,000 - ₹17,400/month (In-hand)**

**Contract Duration: 4 Months.**

**About the Role**

We are hiring Customer Support Executives for the International Process on a contractual basis. This is a great opportunity for freshers to gain hands-on experience in an international voice and chat support environment.

**Key Responsibilities**
- Handle customer queries via voice and chat channels.
- Provide accurate and timely resolutions to customer issues.
- Maintain a professional and courteous communication style.
- Ensure adherence to quality standards and process compliance.

**Eligibility Criteria**
- Education: Graduate in any stream (mandatory).
- Experience: Freshers are eligible (Contractual role).

**Skills Required**:

- Excellent spoken and written English.
- Good grammar, pronunciation, and communication skills.
- Ability to handle customer interactions confidently.
- Work Schedule & Benefits

**Shifts: Evening & Night (Rotational).**

**Working Days: 5-6 days per week.**

**Cab Facility: Provided (Pickup & Drop for night shifts).**

**Additional Benefits**:

- Performance Bonus: Up to ₹2,000/month.
- Travel Allowance: ₹1,400/month.

**Compensation**
- CTC: ₹2 LPA
- In-hand Salary: ₹17,400/month.

**Interview Process**
- HR Screening - Voice, Grammar & Accent Check
- Functional Round - Mock Call/Chat Handling
- AMCAT Test - Minimum qualifying score: 58
- Final Operations Round

**Job Types**: Fresher, Contractual / Temporary
Contract length: 4 months

Pay: ₹17,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 6370721310

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