Customer Support Executive

6 hours ago

New Town Kolkata West Bengal, India 10xgrowthaccelerator Full time

**Customer Support Executive - International Voice/Chat (Contractual)**

**Location**: DLF Phase 1 / Kolkata (Work from Office)

**Shifts**: Evening & Night (Rotational)
**Working Days**: 5-6 days/week
**Cab Facility**: Provided (Pickup & Drop for night shifts)

**Role Overview**

We are looking for motivated individuals to join the **Sainsbury International Process** as Customer Support Executives. The role involves handling customer queries through voice and chat channels, ensuring timely resolutions, and delivering a professional support experience.

**Eligibility & Requirements**
- **Education**: Graduate (any stream)
- **Experience**:

- **Fresher**: Allowed (Contractual role)
- **Experienced**: Minimum 1 year in International BPO / Customer Support (Voice/Chat)
- **Skills**: Excellent spoken and written English; good grammar, pronunciation, and customer handling skills

**Compensation**
- **Fresher (Contractual)**:

- CTC: ₹2 LPA
- In-hand: ₹17,400/month
- **Experienced**:

- CTC: ₹3.4 LPA
- In-hand: ₹22,000/month
- **Additional Benefits**:

- Performance Bonus: Up to ₹2,000/month
- Travel Allowance: ₹1,400/month
- Cab Facility: Available for night shifts

**Interview Process**
- HR Screening - Voice, Grammar & Accent check
- Functional Round - Mock Call/Chat handling
- AMCAT Test - Minimum qualifying score: 58
- Final Operations Round

**Job Type**: Contractual / Temporary
Contract length: 4 months

Pay: ₹17,500.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

**Location**:

- New Town, Kolkata, West Bengal (required)

Work Location: In person

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