
Customer Support Executive
7 days ago
Customer Support Executive - International Voice/Chat (Contractual)
**Location**: DLF Phase 1 / Kolkata (Work from Office)
**Shifts**: Evening & Night (Rotational)
**Working Days**: 5-6 days/week
**Cab Facility**: Provided (Pickup & Drop for night shifts)
**Role Overview**
We are looking for motivated individuals to join the **Sainsbury International Process** as Customer Support Executives. The role involves handling customer queries through voice and chat channels, ensuring timely resolutions, and delivering a professional support experience.
**Eligibility & Requirements**
- **Education**: Graduate (any stream)
- **Experience**:
- **Fresher**: Allowed (Contractual role)
- **Experienced**: Minimum 1 year in International BPO / Customer Support (Voice/Chat)
- **Skills**: Excellent spoken and written English; good grammar, pronunciation, and customer handling skills
**Compensation**
- **Fresher (Contractual)**:
- CTC: ₹2 LPA
- In-hand: ₹17,400/month
- **Experienced**:
- CTC: ₹3.4 LPA
- In-hand: ₹22,000/month
- **Additional Benefits**:
- Performance Bonus: Up to ₹2,000/month
- Travel Allowance: ₹1,400/month
- Cab Facility: Available for night shifts
**Interview Process**
- HR Screening - Voice, Grammar & Accent check
- Functional Round - Mock Call/Chat handling
- AMCAT Test - Minimum qualifying score: 58
- Final Operations Round
**Job Type**: Contractual / Temporary
Contract length: 4 months
Pay: ₹17,400.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Location**:
- Kolkata, West Bengal (preferred)
Work Location: In person
**Speak with the employer**
+91 6370721310
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