Customer Care Executive

2 weeks ago

Surat Gujarat, India carzspa Full time

communication platforms.

channel as per company policy in a timely manner.
- Carry out customer order management process and update customer upon their

shipment details.
- Coordinating with the courier agencies for order deliveries & sales returns
- Coordinating with the sales team and accounts team regarding payment and

invoices
- Carry out website backend operation work such as order management on our

website, punch order in website, new order/user creation from backend if

received on WhatsApp or call, product uploading, content writing, offers &
schemes update and management etc.
- Amazon and other market place product listing & account management
- All platform E-com order management, packing & dispatching
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and

complaints.
- Communicating and coordinating with internal stake holders as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support as per

company policy
- Generate customer reviews and testimonials
- Reporting as per company policy as and when neededExcellence Communication Skill

Pay: ₹15,000.00 - ₹26,653.35 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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