
IT Helpdesk Coordinator
2 days ago
We are looking for Helpdesk call co-ordinator
- Providing first-level contact and conveying resolutions to customer issues.
- Properly escalating unresolved queries to the next level of support.
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Knowledge of AD access management and User password unlock and reset.
- Ensuring customer service is timely and accurate on a daily basis.
- Develop daily, weekly and monthly reports of tickets logged within the organization.
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure.
- SLA management of Tickets and categorization based upon tickets raised
Immediate Joining preferable
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹28,000.00 per month
Experience : 1 to 2 years
Location: Baner
**Job Types**: Full-time, Permanent
Pay: Up to ₹28,000.00 per month
**Benefits**:
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
Application Deadline: 12/07/2025
Expected Start Date: 04/07/2025
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