Customer Escalation Support

Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients. - Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance...

About the Role: Key Responsibilities: - Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. - Provide clear, step-by-step troubleshooting assistance to customers. - Maintain detailed and accurate records of customer interactions. - Collaborate with internal teams to escalate and resolve complex technical...

**About OneAssist: -** Everyday life comes with many worries - in a world where time is at a premium, where life is becoming more and more nuclear, the challenges of managing serious disruptions get more and more difficult, hence necessary. Be it in areas relating to financial products, travel, household products, etc. OneAssist would want to provide...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

VFS - Refunds Shifts - 24/7 Location - WFO Communication - excellent Graduate with minimum 2 years of experience into customer service / escalation. ESCALATION EXCECUTIVE** Summary:* The Level 2 Escalation Executive is responsible for managing complex customer issues escalated beyond frontline support. This role involves direct communication with...

As an Escalation Specialist (medical), You will be expected to perform a wide variety of activities, including: - Manage Escalation pipeline - Liaison with multiple teams including Sales, Operations, Tech, Product, etc. - Manage process improvement projects emphasizing operation effectiveness. - Review recorded inbound and outbound calls for the accuracy of...

Job DescriptionKey Deliverables: Root cause analysis for escalationso Timely root cause analysis, quarterlyo Initiating corrective actions, quarterly Key Deliverables: Process improvementso Bench marking best customer escalation process – 2 process per yearo Implementing best in class robust process for better customer escalation management- 2...

Job Overview:We are seeking a skilled Customer Escalation Specialist to serve as the primary point of contact for handling escalated customer issues across all communication channels.Key Responsibilities:Investigate and analyze customer complaints by engaging with relevant internal departments to ensure timely resolution and maintain high levels of empathy...