
Customer Support Executive
1 week ago
**Key Responsibilities**:
**Customer Assistance**:
- Provide accurate information about product features, functionalities, and services. Ensure high levels of customer satisfaction by resolving concerns effectively.
**Issue Resolution**:
- Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
- Coordinate with technical support or other departments for more complex queries.
- Follow up with customers to ensure their concerns are fully resolved and document outcomes.
**Product Knowledge**:
- Gain a deep understanding of the company's products and services to provide comprehensive support.
- Stay updated on new features, updates, and company policies to offer accurate assistance.
**Documentation**:
- Log customer interactions, issues, and resolutions in the CRM or support system.
- Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.
- Provide reports on recurring issues and customer feedback to help improve the product.
**Customer Feedback**:
- Collect customer feedback and insights for continuous product and service improvement.
- Share customer suggestions and pain points with the team to enhance service quality.
**Key Competencies**:
- Patience and empathy when dealing with customers.
- Ability to multitask and prioritize work effectively.
- Technical aptitude to quickly learn and understand new products.
- Team player with a proactive attitude and eagerness to learn.
**Requirement**
- 1-3 years of experience in a customer support role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to think quickly and make sound decisions.
- Ability to handle challenging customer situations and work in a fast-paced environment.
- Understanding of Tally is plus.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 9898042073
-
Customer Support Executive
1 day ago
Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time**Location**: Surat **Experience**: 1+ Year **Role Overview** **Key Responsibilities** - Understand and resolve user queries efficiently and empathetically. - Maintain high support quality standards and quick response times. - Guide users through onboarding, troubleshooting, and feature usage. - Document recurring issues and help update internal knowledge...
-
Customer Support Executive
2 weeks ago
Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time**Key Responsibilities**: **Customer Assistance**: - Provide accurate information about product features, functionalities, and services. - Ensure high levels of customer satisfaction by resolving concerns effectively. **Issue Resolution**: - Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient...
-
Cse (Customer Support Executive)
2 weeks ago
Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time**Key Responsibilities**: **Customer Assistance**: Provide accurate information about product features, functionalities, and services. Ensure high levels of customer satisfaction by resolving concerns effectively. **Issue Resolution**: Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient...
-
Customer Support Executive
5 days ago
Surat, Gujarat, India Ompax Lifestyle Private Limited Full time**Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India FASHION DREAM Full time**Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India InfyOm Technologies Full time**More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
1 day ago
Surat, Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time**Job Title**: Customer Support Executive **Summary**: **Roles & Responsibilities**: - Resolve issues and complaints effectively, ensuring high customer satisfaction. - Provide clear product information and guidance to customers. - Maintain accurate logs of customer interactions and transactions. - Use **AI-powered tools, chatbots, and smart suggestions**...
-
Customer Support Executive
5 days ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Location**: Khatargam, Surat **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate...