Customer Relationship Executive

5 days ago

Agra Uttar Pradesh, India GANPATI INFRASTRUCTURE DEVELOPMENT CO. LTD Full time

Act as the primary point of contact for residents/tenants for service requests, complaints, move-in/move-out coordination, and general queries.
- Log, triage, and track maintenance requests in the facility management system or CRM; ensure timely resolution and closeouts.
- Coordinate and supervise routine preventive maintenance (electrical, plumbing, HVAC, elevators, landscaping, common areas).
- Manage and liaise with vendors and contractors: obtain quotes, schedule work, monitor quality, and approve invoices in coordination with the Facility/Finance team.
- Conduct regular property inspections and prepare condition reports; identify safety hazards and follow up on corrective actions.
- Ensure compliance with building safety regulations, fire safety checks, and statutory maintenance schedules.
- Maintain inventory of spare parts, tools, and housekeeping supplies; raise purchase requisitions as needed.
- Prepare and share weekly/monthly maintenance logs, service-level reports, and resident satisfaction updates.
- Assist with tenancy documentation, handover checklists, and coordinate cleaning/repairs for move-ins/move-outs.
- Support emergency response (leaks, power outages, security incidents) — coordinate immediate fixes and communicate status to tenants and management.
- Train and supervise junior maintenance staff or housekeeping teams on basic repairs, cleanliness standards, and safety protocols.
- Identify process improvements and cost efficiencies (vendor consolidation, preventive maintenance plans).

Required qualifications & experience
- Diploma / ITI / Bachelor’s degree in Mechanical / Electrical / Civil / Facilities Management or equivalent experience.
- 2-5 years experience in property maintenance, facility management, or building operations — real estate or hospitality experience preferred.
- Hands-on familiarity with common building systems: plumbing, electrical, AC/HVAC, pumps, elevators, and basic carpentry.
- Experience managing vendors, supervising teams, and maintaining maintenance logs.
- Basic IT skills — comfortable using MS Office and any CMMS/maintenance ticketing system
- Strong communication skills in English and local language; customer-facing experience is essential.

Preferred

Pay: ₹9,794.54 - ₹21,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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