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Telecaller

2 weeks ago

Vengal Rao Nagar Hyderabad Telangana, India ALIGHTPRO IT PRIVATE LIMITED Full time

**Responsibilities**:

- Handle customer interactions via inbound and outbound international calls.
- Provide accurate information and solutions to customer queries.
- Maintain high standards of customer service and ensure customer satisfaction.
- Collaborate with team members and adhere to company processes and policies.
- Work in Night shifts, including food accommodation US time zone.
- Continuously update service knowledge to provide accurate information.
- Manage customer complaints and issues efficiently and professionally.
- Maintain detailed records of customer interactions.
- Participate in team meetings and training sessions to improve skills and performance.
- Contribute to team goals and targets to ensure high performance and customer satisfaction.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person