Telecaller (Night Shift) - Fresher

3 days ago

Vengal Rao Nagar Hyderabad Telangana, India ALIGHTPRO IT PRIVATE LIMITED Full time

**Job description**

We are looking for a motivated and enthusiastic **Telecaller (Fresher)** to join our team for the night shift. This is an excellent opportunity for freshers to kickstart their career in customer service and telecalling. The role involves making outbound calls, handling customer inquiries, and promoting our services. Training will be provided to help you succeed in this role.

**Key Responsibilities**:

- **Outbound Calls**:

- Make outbound calls to potential customers to introduce services.
- Generate leads and follow up on inquiries.
- **Inbound Calls**:

- Handle incoming customer calls during the night shift.
- Provide accurate information about services and resolve customer queries.
- **Customer Support**:

- Build rapport with customers and ensure a positive experience.
- Address customer concerns and escalate issues when necessary.
- **Data Entry**:

- Maintain accurate records of calls and customer interactions.
- Update customer databases with relevant details.

**Requirements**:

- **Gender Preference**: Any (as per company policy).
- **Experience**: No prior experience required. Freshers are encouraged to apply.
- **Communication Skills**:

- Excellent verbal communication skills in English.
- Pleasant and confident phone voice.
- **Technical Skills**: Basic computer knowledge (MS Office, CRM tools).
- **Shift Flexibility**: Willingness to work night shifts (e.g., 8 PM to 6 AM).
- **Attributes**:

- Positive attitude and willingness to learn.
- Good listening and problem-solving skills.
- Patience and empathy when dealing with customers.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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