Support & Operations Executive

1 week ago

Remote, India iCarry Technologies Pvt. Ltd. Full time

**About Us**

iCarry.in is a tech-based online courier booking platform that simplifies shipping for businesses across India. We offer the lowest shipping rates, seamless logistics solutions, and exceptional customer support to businesses all over India.

**Job Overview**

We are looking for a **Support & Operations Executive** to manage customer queries, resolve shipping-related issues, and coordinate with courier partners. This role is ideal for someone who is detail-oriented, proactive, and has excellent problem-solving skills.

**Key Responsibilities**
- Handle customer queries and support tickets related to courier shipments, delays, lost parcels, COD issues, and escalations.
- Communicate effectively with courier partners to resolve disputes, escalations, and service disruptions.
- Monitor ongoing shipments and ensure smooth end-to-end logistics operations.
- Coordinate with internal teams to improve service efficiency and client satisfaction.
- Maintain detailed records of complaints, resolutions, and feedback for process improvement.
- Assist in onboarding new clients and providing them with shipping-related guidance.
- Ensure SLAs (Service Level Agreements) with courier partners are met.

**Required Skills & Qualifications**
- **Experience**: Atleast 6 months to 1 year experience in customer support, logistics, or e-commerce operations. Freshers with strong communication skills can also apply.
- **Education**: Graduate in any field (Preferred: Business Administration, Logistics, Supply Chain, or related fields)
- **Skills**:

- Strong verbal & written communication (English & Hindi; additional languages are a plus).
- Ability to multitask and handle high-volume queries efficiently.
- Problem-solving and conflict resolution skills.
- Knowledge of courier/logistics operations is a plus.
- Proficiency in using ticketing systems, any CRM, and Microsoft Excel.

**What We Offer**:

- Competitive salary and incentives.
- A dynamic remote work environment in a growing logistics tech company.
- Career growth opportunities in operations, customer service management and sales.
- Work with a supportive and collaborative team.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Do you have a good laptop, internet and mobile to work from home?
- Are you willing to work in the range of 12,000 to 18,000 per month?
- This is a blended process - are you ok to work in a voice & non-voice role?
- Have you worked in a customer support or operations role for an online company before?

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

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