Operations Executive

5 days ago

Remote, India iCarry Technologies Pvt. Ltd. Full time

**Courier Support & Operations Executive**

**Key Responsibilities**
- Raise, track, and manage courier-related tickets for our clients (like delays, lost shipments, RTO discrepancies, weight disputes, etc.) in our CRM system.
- Prioritize and coordinate with courier partners (Delhivery, Xpressbees, etc.) to ensure timely resolution of issues.
- Communicate with clients regarding the status and resolution of their courier-related concerns.
- Monitor SLAs and escalate unresolved or high-priority issues.
- Maintain detailed logs of all tickets and their progress for reporting and analysis.
- Support the operations team in improving courier performance metrics and client satisfaction.
- Collaborate with internal teams (Support, Account Management, etc.) to streamline the complaint and escalation process.
- Atleast 6 months to 1 year of experience in logistics operations, courier management, or eCommerce support.
- Familiarity with courier partners and shipping processes (pickup, tracking, RTO, claims, etc.).
- Experience in using CRMs, ticketing systems, or Excel/Google Sheets for tracking issues.
- Strong communication and coordination skills (both written and verbal).
- Ability to multitask and work under pressure to meet SLAs.
- Problem-solving mindset with attention to detail and accountability.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Work from home

Application Question(s):

- How many years of client support or operations experience do you have?
- Do you have a good laptop, mobile and internet to work remotely?
- Are you willing to work in the salary range of 14000 to 16000 per month?
- Have you worked in a logistics or ecommerce company before?
- Where are you located?

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

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