Customer Care Executive

6 days ago

Delhi Delhi, India Dr. Krishna's Cancer Healer Center Full time

**Job Title: CRM Executive( Female )**

Location: Delhi, Okhla Phase -2

Industry: Healthcare (Cancer Treatment Services)

Role Overview:
At Cancer Healer Centre (CHC), we are committed to providing compassionate and effective cancer care. As a CRM Executive, you will be responsible for managing and optimizing our customer relationships, ensuring a seamless experience for patients and their families. This role requires a customer-focused approach to ensure our patients receive timely, empathetic, and professional support throughout their cancer treatment journey.

Key Responsibilities:

- **CRM Management**: Oversee and maintain the CRM system, ensuring accurate patient information and smooth data flow across departments.
- **Patient Interaction**: Track and monitor all patient inquiries, ensuring prompt responses and resolution of concerns with a focus on empathy and care.
- **Patient Engagement**:Develop and execute patient communication strategies, personalized follow-ups, and appointment reminders to enhance the patient experience.
- **Data Analysis**:Analyse patient behaviour and treatment feedback, providing actionable insights to improve service delivery and patient satisfaction.
- **Collaboration**:Work closely with the medical, marketing, and support teams to ensure consistent, patient-centred communication.
- **Process Improvement**: Continuously review and refine CRM processes to improve patient retention and optimize their journey through CHC’s treatment services.

**Qualifications**:

- Any Graduation
- 1-2 years of experience in CRM or patient service roles, preferably in a healthcare setting.
- Familiarity with CRM tools (e.g., Zoho, Practo, or other healthcare CRM software).
- Excellent communication and organizational skills, with a focus on patient empathy.
- Strong analytical abilities to generate insights and improve processes.

**Salary**: Competitive, based on experience.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

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