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2 days ago
**Job Title**: Operations & CRM Executive
**Location**: Gurugram
**Salary Range**: ₹10,000 - ₹25,000 per month
**Experience**: 1-3 Years (preferred)
**Education**: Diploma or B.Tech in **Electrical**, **Mechanical**, or **Civil Engineering**
**Key Responsibilities:Client Relationship Management**:
- Act as the primary point of contact for client communication and coordination.
- Build and maintain strong relationships to ensure high client satisfaction.
- Identify and execute **upselling and cross-selling** opportunities.
**Operational Coordination**:
- Coordinate with internal teams such as **Project Management**, **Procurement**, and other departments for smooth execution.
- Monitor progress, ensure timely updates, and support project timelines.
**Data & Reporting**:
- Maintain accurate client and project data using **Excel** and internal tools.
- Prepare **PowerPoint presentations** and reports for internal and client use.
- Track performance metrics and provide regular operational updates.
**Process Support**:
- Assist in documentation, invoicing, and client coordination processes.
- Work towards streamlining tasks for increased efficiency and productivity.
**Key Skills Required**:
- Excellent communication and interpersonal skills
- Strong command over **MS Excel** and **PowerPoint**:
- Good coordination and multitasking ability
- Detail-oriented with data management experience
- Exposure to CRM tools will be an added advantage
Pay: ₹10,423.11 - ₹25,000.00 per month
Work Location: In person
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