CRM Associate

7 hours ago

Gurugram Haryana, India Berry Developers Full time

**Job Title**: CRM Associate

**Company**: BDI Group

**Location**: Sec - 44, Gurugram

**About BDI Group**:
BDI Group is a leading real estate company committed to creating exceptional living spaces and delivering outstanding customer experiences. With a strong presence in Bhiwadi, Alwar. we are dedicated to, innovation, quality, and customer satisfaction. We are seeking a dynamic and customer-focused CRM Associate to join our team and contribute to our continued success.

**Job Summary**:
**Responsibilities**:

- Manage and maintain customer data within the Far Vision ERP system, ensuring accuracy and completeness.
- Utilize Far Vision ERP to track customer interactions, inquiries, and feedback, and generate reports as needed.
- Serve as the primary point of contact for customers, addressing their queries, concerns, and requests in a timely and professional manner.
- Provide exceptional customer service throughout the customer lifecycle, from initial inquiry to post-possession.
- Coordinate with internal teams, including sales, marketing, and operations, to ensure seamless customer interactions and resolve any issues effectively.
- Assist in the development and implementation of CRM strategies and initiatives to improve customer satisfaction and retention.
- Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
- Support the sales team by providing customer insights, generating leads, and assisting in the sales process.
- Assist in the planning and execution of customer engagement events and activities.
- Ensure compliance with company policies and procedures related to customer relationship management.
- Contribute to the continuous improvement of CRM processes and systems.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in a CRM role, preferably in the real estate industry.
- **Proven experience and good working knowledge of Far Vision ERP is mandatory.**:

- Strong understanding of CRM principles, practices, and technologies.
- Excellent communication, interpersonal, and customer service skills.
- Ability to build and maintain strong relationships with customers.
- Strong problem-solving and conflict resolution skills.
- Detail-oriented with excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with other CRM software and tools is a plus.
- Knowledge of the real estate industry and customer dynamics.

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9560747408
Application Deadline: 05/10/2025

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