Dgm - Service (IT Infra - Pan Location)

2 days ago

Chennai Tamil Nadu, India ASCENT E-DIGIT SOLUTIONS PVT LTD Full time

**Job description**

Customer Relationship Manager - (IT Infrastructure Industry):
We are looking for Knowledgeable professional with education and extensive experience in IT Infrastructure Industry and work well independently.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**: The right person for this position will ensure the long-term success of our current customers. He’s is responsible with coordinating with sales and other department and ensure the material deliver and follow-up with IT Hardware installation and after installation service and bills and payment follow up Etc

**Job Duties**:

- Serve as first point of contact for customer service
- Own the onboarding process for new customers
- Create estimates, proposals, and invoices per customer request
- Follow up on service tickets to ensure customer satisfaction
- Preform presentations, webinars, and demos of new and existing services
- Generate new leads
- Corporate and PU and Govt - IT equipment proposals/Sales
- Perform quarterly business reviews (QBRs)
- Send customers monthly IT service reports
- Create relationships with IT vendors for marketing collaboration
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements
- Discovers and explores business opportunities
- Estimates customers’ needs and goals
- Closes new business deals with current customers
- Protects organization’s values by keeping information confidential
- Enhances organization’s reputation by accepting ownership for accomplishing new and different requests

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Evening shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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