Vodafone Uk Voice Process

2 days ago

Pune Maharashtra, India BRITISH TELECOMMUNICATIONS (BT) Full time

**CTC**: ₹5.5 LPA (including 10% annual performance-based bonus)
- **Project Duration**: Ongoing
- **Experience Required**: 1+ years
- **Shift**: UK Shift
- **Work Mode**: Hybrid (3 days work from office per week)
- **Cabs**: Chargeable
- **Location** - PUNE - SP Info-city
- **Interview Rounds**: 3

Round 1: Communication Screening
Round 2: Voice Versant Test (Minimum score: 60)
Round 3: Communication & Stability Assessment
- **Final Interview**: Face-to-Face (F2F)

**Job Responsibility**
- Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc.
- Meets defined KPIs including NPS and sales;
- Processes transactional activities in line with Vodafone standards, policies and processes;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
- Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Pay: ₹550,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- international voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9810492270

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