Agm - Voice Performance

1 day ago

Pune, India Vodafone Idea Full time

Job Req ID: 33764- Location: Pune, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

TL - Core Performance

**Job Level/ Designation
AGM - Voice Performance

**Function / Department**

Central Operations Group

**Location**

Pune

**Job Purpose**

This position is responsible for Performance Management of PAN India Voice & Data core elements covering technologies like 2G/3G/4G, VoLTE, VOIP etc supplied by various suppliers like CISCO, Nokia, Ericsson, Oracle etc. It is required to bring continuous improvement in performance KPIs for Voice, Data, Enterprise solutions & Roaming services by deep investigation and implementing innovative solutions.

**Key Result Areas/Accountabilities**
- Enabling performance reports and real time alerts to proactive monitor the Performance KPIs
- Tracking key Performance KPI & timely action on resolution
- Monitoring Core node capacity utilization and triggering concerned teams for action plans to negate the risk.
- Analysis major/bulk customer experience related issues on MO, MT, SMS, Data speed & browsing, Roaming etc and taking corrective actions
- Standardization and implementation of learnings observed during quality issue analysis.
- Co working with cross functional teams to deliver Core quality projects
- Audit of network parameters those supporting quality parameter improvements
- Working on regulatory requirements related to customer experience requirements.

**Core Competencies, Knowledge, Experience**

Sound experience in Performance management & operations and leading team size above 4-5. Good understanding on all technology domains and its performance measurements.
- Sound knowledge of performance KPIs, traffic engineering and routing concepts.
- Brilliant analytical skills while troubleshooting performance issues on protocols like SIP, ISUP, SIGTRAN etc along with knowledge of Switching equipment’s.
- Good team building and organizing skills
- Excellent communication skills to deal with cross functional teams & partners

**Must have technical / professional qualifications**

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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