Manager-engineer Unified Comms 2nd Line Operations

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking an Engineer for Unified Comms 2nd Line Operations to join our dynamic team in Pune The purpose of this role is to support 2nd line operations for Cisco Unified Communications services and Voice over IP solutions Hosted Collaboration Solution for global enterprise customers This team is responsible for ensuring the overall availability of the Voice platform What you will do Provide end-to-end 2nd line technical incident support for Unified Communications services Provide input for planning assessment and implementation of change requests Resolve reported incidents within service level agreements Request and manage vendor support activities On-board new customers on the production environment through changes testing and updates into the inventory database Manage technical service ramp-up installation configuration and coordination of setup tasks for network platforms Resolve external customers technical issues and attend conference calls that have this in scope Update maintain and improve the knowledge and inventory database Onboard and troubleshoot new customer deployments Who you are You have advanced knowledge in voice VoIP networking SIP protocol UC Collaboration technologies specifically Oracle SBC MS Teams SIP NGIN IMS You understand Networks AWS Azure and can troubleshoot the devices You have scripting programming experience preferably in Python You have experience with at least 3 the following tools Remedy Netcool Palladion VoIP Future Science Logic You possess good oral and written communication skills You have six 6 or more years of experience in an implementation role preferably with a primary technical focus on Cisco UC Collaboration and Data Center technology You have good knowledge of Automation tools Cognitive You understand new service offerings and methodology and are self-motivated to keep abreast of continual changes in the collaboration technology space Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work in a dynamic and exciting environment where you can connect with exciting opportunities develop grow and collaborate with teams from around the globe Potential to advance from a 2nd line support engineer to a Subject Matter Expert SME Exposure to cutting-edge technologies and continuous investment in building and developing the right capability and capacity What skills you will learn Advanced technical skills in voice VoIP networking and UC Collaboration technologies Scripting and programming skills particularly in Python Knowledge and experience with various tools such as Remedy Netcool Palladion VoIP Future and Science Logic Enhanced communication and problem-solving skills VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn Facebook Instagram You can also chat with our employees to learn more about our projects Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey