Workplace Helpdesk Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Helpdesk Coordinator
Work Dynamics

**What this job involves**:
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.
You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.
Duties & responsibilities
The role is responsible for Manning and handling the FM Helpdesk for 24*7

**Daily report**: Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services, transport services, accident management.
Inventory of stationary, housekeeping material, pantry consumables.
Issuance of stationary as per business requirement.
Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
Keeping track on all delivery’s by vendors, challans and keep it securely.
Keeping track on inward outward material.
Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
Responsible for smooth operations at site.
Ensure that quality of the services is always maintained at highest levels and work on further improvements.
Taking facility rounds to insure the cleanliness.
Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
Received customer suggestion and make necessary improvements
Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.

**Night report**: Which includes Employee count, Housekeeping employee count and the work done in the night.
Performance objectives
Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)

Being at the heart of the business
Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

A highly skilled professional
You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiative