IT Helpdesk Engineer

6 hours ago

Pune, Maharashtra, India Cytel Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Description
This position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 8+ years of experience in IT operations.

Responsibilities

  • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
  • Install and support PC, laptop, tablet, and mobile hardware and software.
  • Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return
  • Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
  • Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
  • New accounts setup and the active directory administration
  • Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.
  • Help and support onboard off-board employees equipment requirement, send and return.
  • Help and support office employees' daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.
  • Provide Status in daily standup meeting,
  • Follow up on Open Request in Queue.

Requirements
QUALIFICATIONS

  • Bachelors degree in Information Systems or Computer Science
  • Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365
  • Experience supporting global internal customers
  • ServiceNow or equivalent experience
  • Experience in set up of desktop computers using Microsoft Intune a plus
  • Experience supporting global internal customers
  • ServiceNow or equivalent experience
  • Experience in set up of desktop computers using Microsoft Intune a plus
  • required to work in Shifts 24 x 5

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