Air Export Customer Service Executive

6 days ago


Khopat Thane Maharashtra, India KAY BEE EXPORTS INTERNATIONAL PRIVATE LIMITED Full time

**Job Description - Air Export Customer Service Executive**

**Key Responsibilities**:

- **Documentation Preparation**: Prepare, review, and maintain all necessary air freight documentation, including air waybills, customs declarations, and import/export permits.
- **Compliance**: Ensure all documents comply with international regulations, company policies, and customer requirements.
- **Coordination**: Collaborate with various departments (e.g., operations, customs, customer service) to ensure timely and accurate documentation processing.
- **Tracking**: Monitor the status of shipments and documentation to proactively address any issues that may arise during transit.
- **Record Keeping**: Maintain organized records of all air freight documentation and transactions for auditing and compliance purposes.
- **Customer Interaction**: Communicate with clients and stakeholders regarding documentation requirements, shipment status, and any discrepancies.
- **Problem Solving**: Identify and resolve documentation-related issues promptly to minimize disruptions to the supply chain.

**Qualifications**:

- **Education**: Bachelor’s degree preferably in logistics, supply chain management, or a related field; equivalent experience will be considered.
- **Experience**: Experience in air freight or logistics, with a strong understanding of air freight documentation processes.
- **Skills**:

- Proficiency in freight forwarding software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Effective communication skills, both written and verbal.
- **Certifications**: Knowledge of IATA regulations and customs compliance is a plus.

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Expected Start Date: 05/05/2025


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