Customer Experience

6 days ago


Vazhuthacaud Thiruvananthapuram Kerala, India LANTERN GROVE Full time

**Customer Experience cum Marketing Executive - Restaurant**

Join our dynamic team and help create unforgettable dining experiences while driving innovative marketing strategies. We’re looking for a passionate professional to enhance customer satisfaction and attract new diners through creative campaigns and personalized interactions.

**Key Responsibilities**:

- Ensure exceptional guest experiences, from reservations to feedback.
- Develop and execute marketing campaigns, loyalty programs, and events.
- Manage social media platforms and collaborate with influencers.
- Analyze customer insights to optimize services and promotions.
- Work closely with the team to maintain brand standards and ambiance.
- Background in hospitality, Digital marketing, or a related field.
- Experience in customer service or restaurant marketing.
- Strong interpersonal and creative skills.

**Compensation & Benefits**:

- Food & Accommodation provided.
- Opportunities for professional development in digital marketing and customer support.
- Employee discounts and other perks.

**About Us**:
Lantern Grove Restaurant is an upscale dining establishment known for its innovative seasonal menu, use of fresh, locally-sourced ingredients, and commitment to providing an exceptional guest experience. We are dedicated to creating an atmosphere where culinary artistry and hospitality come together to create unforgettable dining experiences.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

**Experience**:

- Customer Relationship Management: 1 year (preferred)
- Marketing: 1 year (preferred)

Work Location: In person



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