Orm Executive

2 weeks ago

Mumbai Maharashtra, India Schbang Digital Solutions Full time

**Job Information**:
Department Name
- Digital TransformationWork Experience
- 1-2 yearsIndustry
- MediaCity
- MumbaiProvince
- MaharashtraCountry
- IndiaPostal Code
- 400013**About us**:

- Schbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.- Schbang has a team of 800+ members in 6 years. Schbang is present in Bengaluru & New Delhi as well.- 'The Whole Shebang' is a colloquial phrase. Schbang, is a testament to the fact that the company should help the client see completeness. Having said that the company offers holistic solutions that include Digital Content, Search Engine Optimization, Technology, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Business Research & Consumer Research, Brand Building and more.- Young Schbangers have done some exciting and award winning digital work for brands like Fevicol, Jio, Ashok Leyland, Baskin Robbins, Tata Communications, Akasa Air, Unacademy, Myntra, PayTM Money, BBLUNT, Godrej Nature’s Basket, Finolex Pipes, Jet Privilege, RAW Pressery, Fevikwik, Hobby Ideas, Dr. Fixit, Philips, Baskin Robbins, Syska, NIVEA Men, Amazon, MAC Cosmetics, Nobel Hygiene, Nivea Shop India and many more brands.- With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth- Monitor online platforms, including social media (Facebook, Twitter, Instagram, LinkedIn etc.), review websites, forums, etc., to identify mentions of the brand.
- Regularly assess the sentiment and tone of online conversations related to the brand.
- Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.
- Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
- Analyze online content trends and patterns to identify potential reputation threats or opportunities.
- Develop and execute ORM strategies to enhance the brand’s online reputation.
- Work with cross-functional teams to implement corrective actions and improvements.
- Assist in crisis management by monitoring and addressing online issues promptly and effectively.
- Prepare regular reports on online reputation metrics, trends, and actionable insights.
- Manage work efficiently, generate ideas collaboratively with the team
- Maintaining daily, weekly, and monthly trackers
- Liaise with clients and stakeholders and ensure client satisfaction
- Stay updated on industry best practices and emerging trends in ORM.
- Propose and implement process improvements to enhance ORM effectiveness.

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