Customer Service

1 week ago

Jamshedpur, India Daya Consultancy Services Full time

**Position Overview**:
We are seeking a dynamic and customer-focused individual to join our team as Customer Support Associate for a Blended Voice and Chat Process.

Location - Jamshedpur

**Key Responsibilities**:
Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a customer service or contact center role is a plus.
- Proficiency in handling both voice and chat interactions.

**Benefits**:
Fresher
- 13500 CTC PM

Experience
- 15000 CTC PM(Minimum 6 months of experience)

**Shift**: 24*7 rotational, Flexible in night shift.

**Age limit**: 18 to 35 Years

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Night shift
- Rotational shift

**Education**:

- Secondary(10th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Night Shift (preferred)

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