Professional 2 Information Security
1 week ago
**Role: Security Engineer/ Consultant**
**Primary Responsibilities**:
- Provide operational support for firewalls on multiple platforms across the client environment
- Escalation point for complex technical issues.
- Rotational weekend on-call to address critical issues. Ability to work weekends when necessary for scheduled tasks.
- Responsible for bringing problems to a resolution within a timely manner.
- Lead operational projects to completion working with other stakeholders (including vendors).
- Drive the resolution of all priority issues including participation in technical assistance conference calls.
- Support customers with process and technical questions related to daily operational work.
- Build relationships with customers, other DXC teams, and vendors to provide exceptional service.
- Lead continuous improvement initiatives to drive efficiency and automate processes within DXC Firewall Operations.
- Knowledge on compliance and regulatory requirements to assist with security audits and assist in remediation of any Network Security related issues.
**Additional responsibilities include**:
- Ensure firewall services and systems are always available and reliable.
- Respond to and manage service issues and problems.
- Responsible for awareness and compliance to policy and guidelines of the ISMS.
- Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
- Able to coordinate and work with on-site engineers during outage or critical situations.
- Adhere to established incident management SLAs.
- Able to document troubleshooting/process related documents for the team.
**Qualifications**
**Education/Other**:
- Bachelor’s Degree in Computer Science or equivalent industry experience
**Other Qualifications**
- Professional Qualifications are preferred, including:
- Palo Alto Certified - PCNSE
- Cisco Certified - CCNA Security or any other
- ITIL Foundation Certified
**Desired Years of Experience**:6 to 8 years
**Technical skills**:
- Expert level knowledge of Pal alto firewalls (including Panaroma & software blades - Application Control, URL Web Filtering, & IPS etc.).
- Very good knowledge in Fireeye HX,NX products.
- Very good knowledge of Fortinet, Cisco & Checkpoint firewalls.
- Knowledge of Firemon, Tufin or Algosec firewall rule analyzer platform.
- Knowledge on Proxy solutions.
- Knowledge of LAN/WAN and network protocols.
- Advanced level skill in firewall policy management (Rule consolidation, cleanup, regular review using rule analysis tools).
- Ability to manage support cases with external technology vendors.
- Knowledge of virtual technologies is a plus.
- Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to management.
- Sensitivity and cultural awareness are essential as the role will involve contacting with a variety of people.
- Discipline and experience in recognizing and handling confidential and sensitive information.
- Excellent time management is crucial.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
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