Help Desk

2 weeks ago


Noida, India 2COMs Full time

JD for Helpdesk Support Role
- Helpdesk Support Executive
1. Minimum qualification is Graduation in any discipline.
2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.
3. Should be able to communicate confidently and politely with users
4. Experience of at least one year in a call centre.
6. Management and resolve customer complaints
7. Identify and escalate issues to supervisors
8. Provide product and service information to customers
9. Research required information using available resources
10. Research, identify, and resolve customer complaints using applicable software
12. Route calls to appropriate resources
13. Document all call information according to standard operating procedures
14. Recognize, document, and alert the management team of trends in customer calls
15. Follow up customer calls where necessary

**Job Information**:
Work Experience

**Experienced**
***

City

**Noida**
***

State/Province

**Uttar Pradesh**
***

Country

**India**
***

Industry

**IT Services**
***

Zip/Postal Code

**201301


  • Help Desk Engineer

    6 days ago


    Noida, Uttar Pradesh, India Green Apple Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Urgently reqd Help Desk @L1 n L2 level to Support M365 Help DeskInstallationConfigurationTicket ResolutionAZURESCCM/VPNCloud ServicesLog AnalysisEmail Security @ NOIDAExp : 2-4 yrsSalary : lpa @ both Fixed n Rotational Level Required Candidate profileMail cv @ or with relevant details Perks and benefitsBoth Rotational And Fixed Shift Available


  • noida, India SDG Corporation Full time

    SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...


  • Noida, Uttar Pradesh, India SDG Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...


  • Noida, Uttar Pradesh, India Raghav IT Solution Services OPC Pvt. Ltd Full time

    We are looking for a highly skilled and motivated Help Desk Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The Help Desk Support Engineer will play a critical role in resolving technical issues, ensuring smooth IT operations, and providing excellent customer...

  • Help Desk Agent

    1 day ago


    Noida, Uttar Pradesh, India Signant Health Full time

    **Job Title**: Tier 1 Help Desk Agent **Location**: Noida, India **Job Summary**: **Key Responsibilities**: - AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support. - Incident Management: Log and track support requests, ensuring...

  • IT Help Desk

    1 day ago


    Noida, India Head Field Solutions Pvt. Ltd Full time

    Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record...

  • Help Desk Agent

    2 weeks ago


    Noida, Uttar Pradesh, India Straive Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Summary:This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-qualityservice.Responsibilities:Respond to a wide range of inquiries from authors and other...


  • Noida, India Opportunity One Step Solution Pvt. Ltd. Full time

    Position - Front Desk executive (Female) Experience - 1to 2 Years We are looking for a pleasant **Front Desk Executive **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and...

  • Help Desk Agent

    3 weeks ago


    Noida, India Straive Full time

    Summary: This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality service. Responsibilities: 1. Respond to a wide range of inquiries from authors and...

  • Help Desk Agent

    3 weeks ago


    Noida, India Straive Full time

    Summary:This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-qualityservice.Responsibilities:1. Respond to a wide range of inquiries from authors and other...