Help Desk Agent

1 week ago

Noida, Uttar Pradesh, India Straive Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Summary:

This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality

service.

Responsibilities:

  1. Respond to a wide range of inquiries from authors and other stakeholders, utilizing standard operating procedures (SOPs) and internal knowledge bases.

  2. Escalate complex or non-standard inquiries to the appropriate team or individual.

  3. Maintain accurate records of all interactions and inquiries.

  4. Provide timely and helpful responses to inquiries, ensuring a positive user experience.

  5. Assist authors with various manuscript-related queries.

  6. Collaborate with internal teams to ensure efficient resolution of inquiries.

  7. Contribute to the continuous improvement of support processes.

  8. Identify and document common issues and suggest improvements to SOPs and knowledge base content.

Qualifications:

The candidate should have an undergraduate degree in any discipline with following skills.

  1. Excellent communication skills (written and verbal).

  2. Strong problem-solving and analytical skills.

  3. Ability to work independently and as part of a team.

  4. Knowledge of journal publishing processes (preferred).

  5. Ability to handle multiple tasks and prioritize effectively.

  6. Ability to work in a fast-paced environment.

  • Help Desk Engineer

    3 days ago

    Noida, Uttar Pradesh, India Green Apple Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Urgently reqd Help Desk @L1 n L2 level to Support M365 Help DeskInstallationConfigurationTicket ResolutionAZURESCCM/VPNCloud ServicesLog AnalysisEmail Security @ NOIDAExp : 2-4 yrsSalary : lpa @ both Fixed n Rotational Level Required Candidate profileMail cv @ or with relevant details Perks and benefitsBoth Rotational And Fixed Shift Available

  • It Help Desk Analyst

    2 days ago

    Noida, Uttar Pradesh, India SDG Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize...

  • Ceo desk associate

    2 weeks ago

    Noida, Uttar Pradesh, India The Policy Exchange Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionThe Policy Exchange is founded by industry veterans with over 50 years of cumulative experience in the BFSI sector. The company seeks to address challenges faced by policy owners, insurance companies, and insurance agents. The Policy Exchange bridges the gap between policyholders struggling to pay renewal premiums and investors looking for...

  • Help Desk Support

    4 hours ago

    Noida, Uttar Pradesh, India Trust Fin Corp Full time ₹ 1,56,000 - ₹ 2,40,000 per year

    Job Title: IT Support Executive / Customer support associate.Company Name: Trust Fin CorpLocation: Delhi NCRJob Type: Full-timeJob Responsibilities:Computer systems aur network ki daily maintenance aur troubleshootingSoftware installation, configuration, aur updates manage karnaPrinters, CCTV, internet routers, aur other IT equipment ka support denaUser...

  • Service Desk Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionRole:Service Desk ManagerDo: ESSENTIAL DUTIES/RESPONSIBILITIES :Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. Improve productivity at ServiceDesk by focusing on reducing incidents, use...

  • Front Desk Receptionist

    6 hours ago

    Noida, Uttar Pradesh, India GIST Management Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Hiring Front Desk Executive for leading management institute based in Noida. Candidate must be flute in English and Hindi and should have minimum one year experience of managing front desk.Job Title: Front Desk Executive / ReceptionistDepartment: Administration / Admissions SupportReports To: Admin Head / Registrar / HR HeadPurpose of Role: To manage visitor...

  • AI Agent Product Manager

    3 days ago

    Noida, Uttar Pradesh, India SquadStack Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    About this roleAs an AI Agent Product Manager at SquadStack, you'll own each stage of the AI Agent building and deployment process for the largest consumer enterprises, including Tata, Axis, Bajaj, IndiaMart, Justdial, PhonePe, Zepto, Kotak, and more.You'll work directly with VP and C-level executives to shape their AI roadmap, write and test prompt logic...

  • AI Agent Product Manager

    3 days ago

    Noida, Uttar Pradesh, India Hireginie Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Our Client:Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services—ranging from telecalling to sales and support—leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries.Job Designation:...

  • Front Desk Receptionist Cum Admin

    2 days ago

    Noida, Uttar Pradesh, India Cummins Svam Sales & Service Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Front desk and reception dutiesVisitor and call management: Greet and direct visitors, answer, screen, and forward incoming phone calls, and take messages.First point of contact: Provide basic information about the company's products or services to visitors and callers.Reception area maintenance: Keep the reception area tidy and professional.Security:...

  • Front Desk Receptionist

    3 days ago

    Noida, Uttar Pradesh, India Uneecops Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About Us: We are 30+ years young company, buzzing with cool ideas, making future ready products. IT is changing the way businesses run today and are happy to be a catalyst of this change. With our scalable and cost effective products and solutions, we are ready help the businesses meet their IT needs.Our Achievements: CMMi Level 5 Company, SAP Gold/Platinum...