IT Help Desk

2 weeks ago

Noida, India Head Field Solutions Pvt. Ltd Full time

Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹40,000.00 per month

Shift:

- Night shift

Application Question(s):

- Are you comfortable with the Night Shift?
- Are you comfortable for Noida location?
- Do you have 2+ years of experience in IT Helpdesk?
- How much salary are you expecting In Hand per month?

Work Location: One location

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