Level 1 Help Desk Technician

2 weeks ago

Noida, India Executive81 HR Solutions Full time

Opening: 1 Nos.- Job ID: 21138- Employment Type: Full Time- Reference:
- Work Experience: 2.0 Year(s) To 5.0 Year(s)- CTC Salary: 3.00 LPA TO 6.00 LPA- Function: IT Software - Client Server- Industry: IT-Software/Software Services- Qualification: Any - Any Graduation- Location:

- Noida

Posted On: 10th Oct, 2020
**Basic Requirements:

- Excellent customer service experience is vital
- Excellent communication/ phone skills is a must
- Strong analytical and troubleshooting skills
- Coachable and willing to adapt to change
- Ability to work in a fast paced environment
- Ability to work in different time zone/shifts to support a global team
- Job Requirements
- Bachelor’s Degree or Associate’s Degree in Information Technology or related field preferred
- Technical Requirements:

- Effective IT Troubleshooting Skills
- Ability to Support a user group of 1000+
- 2+ years’ experience with enterprise-level support
- CompTIA A+ Certification or comparable preferred
- Call Center/Help Desk experience preferred
- JIRA system experience a plus
- Knowledge, Skills and Abilities:

- environments (mac, windows)
- Effective and efficient organization and time management skills
- Strong verbal and written communication skills
- Effective analytical and problem solving skills
- Excellent telephone skills and customer service orientation
- Flexibility in dealing with a combination of simultaneous projects and tasks
- Ability to work well under pressure and meet extremely tight deadlines
- Product/Application/Support:

Active Directory
-Adhering to SLA
-Correct escalation paths
-Disk cleanup
-Elifecycle Process (onboarding/transfer/Deactivation)
-Encryption
-Escalating to Engineering/Jira
-Timely follow up with Customers
-JSS
-Managing Call queue/Ticket queue
-Managing Mifi/Corp Cell phone
-Nexthink
-Office 365 TS
-Okta/SSO
-Printer support
-SCCM
-Software/Hardware troubleshooting (win/mac)
-TPN
-Training users how to do technical tasks over the phone
-Understanding process (Problem, Escalation, VP support)
-Virtual Machine TS
-VPN support

**Key Skills**:

- Disk Cleanup
- Encryption
- Jss
- Jira

**Company Profile**:
We are a - Technologe organisation in end to endSolutions, with solutions ranging from Consulting to Project Execution in Software Development, Cloud Computing, and other cutting edge -.

Our Customer vertical has expertise in branding, design & development of web and mobile apps, - marketing. Our Enterprise vertical specializes in Data Warehousing, Quality Assurance, BI, AI & ML.

We pride ourselves in being able to understand a client's business challenge and leveraging technology to provide them with practical, workable solutions.
- strives to understand a client's business and fill up existing need gaps.

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