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Customer Support Coordinator

2 weeks ago

Mohali, India Opoli Technologies Pvt Ltd Full time

> Require Excellent Communication Skill. - US Accent - Experience : minimum 1 year ( International calling) JD: 1.Overseeing Customer Service Representatives and other team members 2.Ensuring that the team members adhere to the company guidelines and policies at all times 3.Providing the clients with product and service knowledge 4.Identifying and resolving any urgent customer service queries 5.Providing regular training sessions and workshops to the team members 6.Developing and implementing monthly/yearly departmental goals 7.Maintaining and updating client database 8.Ensuring that follow-up and promotional calls are being made on time 10.Addressing any customer queries in a professional and timely manner 11.Coordinating with the Marketing department to create promotional events and campaigns. **Salary**: ₹15,000.00 - ₹30,000.00 per month Schedule: - Day shift - Morning shift - Night shift - US shift Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred)