Customer Engagement Coordinator

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. This position is for a high-energy, good eye to detail, multi-tasking individual to work with Professional Service Account Executives (Consulting Sales) to drive maximum revenue from every Adobe Consulting account. The ISS will partner with sales support, handling operational items such as extensions and Change Requests in addition to working along with partners and running consulting deals under a certain threshold. The ISS will be an extension of the PSS working at the direction of specific Accounts. You will work on all aspects of the Adobe Marketing Cloud solution sets. The role will support Adobe's North America business. Position: Customer Engagement Coordinator Business Unit: Customer Engagement Team Worker Type: FTE Location: Bangalore, India What you’ll do
Customer-facing role
Interact with Customers and Stakeholders from AMERICAS region
Setup training sessions in our LMS tool - SABA
Manage participant registrations and payments
Manage class and registration cancellations/reschedules
Track and report trainer utilization
Maintain accurate information in training calendar and trainer skill matrix

**Backlog Burn**: Reach out to customers and schedule trainings that they have purchased within their contract period. Support in converting bookings to revenue.

**Training Coordination**: Ensure smooth operation of customer training delivery for customers from AMERICAS

**Logistics**: Book trainings rooms within Adobe premises and with vendors when required. Arrange catering for workshops. Secure building access badges for classroom trainings. Create wifi access for participants.

**AMERICAS Mailbox Management**: Respond to customer enquiries regarding registrations, class facilities, payments & invoices, contracts, cancellations, reschedules and any other training related information. Work on requests from stakeholders and sales teams.

**Communication & Collaboration**: Communicate training details to customers and internal stakeholders. Interact with Delivery Managers, Instructors and Sales reps on day to day basis. Collaborate with cross-functional teams as required.

**Process Improvements**: Work cross-functionally to continually analyze training processes, communicate changes in process with trainers, recommend process improvements, document processes, and develop metrics to measure performance levels.

**Financial administration**: check all training contracts with vendors for accuracy and ensure all invoices for services provided match stated specification and pricing, reconcile all invoices within financial system. What you need to succeed
Bachelor degree required
Training coordination experience
Experience in planning/logistics of events
Customer focus and centricity
Eye to detail
Data accuracy
Customer call handling skill
Stakeholder management
Cross-functional team exposure
Experience working with Global teams
Good problem solving and analytical skills
Excellent verbal and written communication skill
Good team player
Ability to learn new tools & processes
Learning Management System knowledge