Customer Care Executive-top Leading Motors Company
7 days ago
Job Title: Customer Care Executive-Top Leading Motors Company
Company: Top Leading Motors (BPO Partner)
Location: Gurgaon
Work Schedule: 6 Days Working | Rotational Week Offs
**Job Description**:
Key Responsibilities:
- Handle inbound and outbound customer service calls professionally.
- Assist customers with inquiries, service requests, and complaint resolution.
- Maintain accurate records of interactions and follow-ups in the CRM.
- Ensure high levels of customer satisfaction through timely and effective communication.
- Adhere to performance metrics and quality standards as defined by the organization.
Shift Details:
- Females: Day Shift Only
- Males: 24x7 Rotational Shifts
- Rotational Weekly Offs
Eligibility Criteria:
- Minimum Graduation (mandatory)
- Minimum 1 year of BPO experience
- Strong communication skills in English and Hindi (or regional language, if applicable)
- Customer-centric attitude and problem-solving skills
Compensation:
- CTC upto : ₹26,000/- per month
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Overtime pay
- Shift allowance
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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