Customer Care Executive

7 days ago

Gurugram Haryana, India Adrianaa services Full time

**Position Overview**:
Job Title**:Customer Care Executive - Fintech**

Department**:Customer Support / Operations**

Location**:Golf Course Extension Road, Sector 66, Gurugram (Head Office)**

No. of Openings**:2**

Salary Range**:₹25,000-₹35,000 per month**

Experience Required**:2-3 years in Fintech, Banking & NBFC Experience**

Preferred Qualification**:Minimum Graduate**

Preferred/Additional Skills**:Past Fintech, Banking & NBFC Experience**

Experience Required**:2 -5 Yrs**
- _______

**Job Purpose**:
The Customer Care Executive will act as the first point of contact for customers, handling queries, complaints, and requests related to fintech products and services. The role requires excellent communication, problem-solving skills, and the ability to provide a seamless customer experience while ensuring compliance with financial regulations.
- _______

**Key Responsibilities**
- **Assist customers with onboarding, account creation, KYC, wallet top-ups, transactions, and issue resolution.**
- Address queries related to payments, refunds, transaction failures and service usage.
- Escalate complex cases to relevant internal teams (operations, risk, compliance, technical support).
- Maintain accurate records of customer interactions in CRM systems.
- Educate customers about fintech products, new features, and best practices for secure usage.
- Ensure all customer interactions adhere to company policies and regulatory requirements.
- Meet individual and team KPIs, including response time, resolution time, and customer satisfaction scores.
- Provide feedback to product and operations teams to improve customer experience.
- _______

**Required Skills & Qualifications**
- Bachelor’s degree in **Business, Finance, Communications, or related field (preferred).**
- **2 - 5 Yrs of experience in customer service, preferably in fintech, banking, or payments industry.**
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations with patience and professionalism.
- Familiarity with digital payments, wallets, UPI, cards, or banking processes.
- **Proficiency in using CRM software, ticketing tools, and MS Office/Google Workspace.**
- Problem-solving mindset with attention to detail.
- Multilingual skills (as per region) will be an added advantage.
- _______

**Key Competencies**
- Customer-first attitude
- Empathy and active listening
- Time management and multitasking
- Conflict resolution
- Adaptability in a fast-paced fintech environment
- _______

**Performance Metrics (KPIs)**
- Average Response & Resolution Time
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
- Accuracy in query handling and documentation
- Adherence to compliance and security standards

**How to Apply**:
or

msg on this number**:+91-8010768617**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have FinTech Industry Experience?
- How much you rate yourself in 0/10 in English communication skills because Excellent communication English required?
- Are you a Immediate Joiner?
- What is your In Hand Salary per month?

**Experience**:

- Customer Care Executive - Fintech Industry: 1 year (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India Insightner Full time

    **Company Description** Insightner Media is a premier provider of content-rich, informative business conferences located in Gurugram. We organize impactful business meetings, webinars, case studies, and expert-driven research to help our clients stay ahead of the competition. Our events bring together business leaders, entrepreneurs, government officials,...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India ANNY Full time

    **Job description** **Were Hiring: Customer Care Executive II Female Preferred only** **Location : Gurugram |** **Experience: 1-3 Years |** **Industry : Fashion & Lifestyle** **Qualification-Graduate** **About ANNY**: ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India ConsultantKart.com Full time

    **Job Title**: Customer Care Executive **Location**: Gurugram **Job Summary** **Key Responsibilities** - Provide accurate, valid, and complete information by using the right methods and tools. - Resolve customer issues efficiently while maintaining a professional and positive attitude. - Follow communication procedures, guidelines, and policies. - Maintain...

  • Customer Care Executive

    2 days ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Hiring for Customer care Executive** - Day shifts - 5 Days working - Both side cabs - Location : Gurgaon **Undergraduate / Graduate / Fresher / Experienced anyone can apply** **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Day...

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India SaintG Full time

    **Job Title**: Customer Care Executive **Job Type**: Full-Time **Responsibilities** - Provide support for **orders, returns & product information**. - Manage customer data using **Excel/Google Sheets**. - Coordinate with operations team for smooth order processing. - photoshop **Requirements**: - 1+ year experience in **customer support** (e-commerce...

  • Customer Care Executive

    2 days ago

    Gurugram, Haryana, India Al- fahad Full time

    Job Title - Customer care executive **Responsibilities**: - Manage inbound and outbound calls in a timely manner. - Proper communication while handling the call. - Identify customers’ needs, clarify information, and provide solutions. - Handle customer complaints, provide appropriate solutions, and follow up. - Keep records of all conversations in our...

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Customer care executive** Salary upto 38k per month 5 Days working Both side cabs Rotational shifts Location : Gurgaon **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹38,000.00 per month **Benefits**: - Commuter assistance - Food provided - Health insurance - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India A2Z hr consultants Full time

    We have opening in Faircent company it is one of the best financial company location - Gurugram completely work from office timing -9 am -6 pm profile - customer care executive Need Excellent communication skills in English (verbal & written ) graduation should be done Hr Vaishali 7291989536 **Job Types**: Full-time, Fresher **Salary**:...

  • Customer Care Executive

    7 days ago

    Gurugram, Haryana, India Vighnaharta Screening Pvt. Ltd. Full time

    **Job Title: Customer Care Executive (CCE)** **Location**: Gurugram **Shift**:Day Shift **Salary**: ₹18,000 - ₹22,000 (Without PF) **Language Must -** Panjabi and English We are seeking a Customer Care Executive to join our team in Gurugram. Strong communication skills, multitasking abilities, and a customer-focused approach are essential. Prior...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Precision Merge Full time

    We are hiring Customer Care Executives (International & Domestic Processes) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night and Day shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job...