Global Service Administrator

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

**Responsibilities**:

- Information Research & Verification (Backend & Blended)
- Conduct in-depth research on provided details, ensuring accuracy and completeness.
- Cross-reference data with available documents, online portals, and search engines.
- Verify ID documents for authenticity, consistency, and compliance with regulations.
- Detailed Investigation & Quality Control (Backend & Blended)
- Perform comprehensive checks before submitting cases to avoid errors or duplicates.
- Ensure thorough validation to maintain high-quality research standards.
- Follow internal and client-specific verification guidelines.
- Supplier Portal & Report Submission (Backend & Blended).
- Accurately submit verified information on the supplier portal.
- Ensure proper documentation to fetch precise and relevant results.
- Multi-Queue & Departmental Flexibility (Backend & Blended).
- Work across three backend processes and one blended (calling + backend) process.
- Adapt to different workflows and process transitions as per business needs.
- Open to working in rotational shifts to meet client and business requirements.
- Support global clients across different time zones.
- Basic Country-Specific Research (Backend & Blended).
- Conduct online research to verify the availability of specific information in different countries.
- Identify country-specific regulations or restrictions related to data retrieval.
- Communication & Stakeholder Interaction (Blended Process).
- Communicate with stakeholders professionally to validate information.
- Document findings accurately and ensure seamless backend integration.

**Qualifications and Skills Required**:

- Minimum HSC or equivalent qualification
- 2 + years related work experience
- Excellent written and verbal communication skills
- Knowledge of word processing software, including MS Word, Outlook, and Excel
- Excellent analytical, written, and verbal communication skills
- Type 35 words per minute
- Independent and detail oriented
- Ability to work under constant deadlines.
- Teamwork oriented attitude
- Patience
- Attentiveness
- Persuasion
- Time Management

**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

**Special Notice**: