Customer Support Executive

1 week ago

Coimbatore, India Super Cluster Pi Full time

Job Title: Associate, Customer Support Department

Work Location: Coimbatore preferred.

Supercluster Pi is a house of health & wellness brands. We are looking for a talented customer support person who can connect well with the customers and our brand.

**FRESHERS** also invited to apply.

Required Skills and Qualifications
- Proven customer service experience of 1 years, in e-commerce/D2C Business
- Knowledge of Shopify, Ship rocket, Grow Simple, Picker & Exotel would be preferred
- Proficient in Google Drive (Sheets, Docs), with aptitude to learn new software and systems

**Responsibilities**:

- Researching product details or company policies to answer questions
- Processing orders, including collecting shipping information and processing payments
- Providing information about products and services including pricing, availability, delivery options, and order status
- Responding to questions about products, shipping, returns, exchanges, and other topics
- Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify
- Answering questions about products, shipping rates, billing issues, return policies, etc. across the website & marketplaces
- Creating and maintaining records of customer interactions with the company or its affiliates
- Handling invoicing, credit notes, returns, exchanges, and other customer service issues related to online purchases
- Assist customers with after-sales service issues.
- Deal with orders in the back office and liaise with logistics
- Be a primary contact for customer inquiries about our products and brand.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

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