Client Support Officer

2 weeks ago

Vadodara, India Neelam Enterprise Full time

Client Support Executive

**Job Description**:
(Key Accountabilities) Strong organizational skills Highly detail-oriented

Excellent communication skills both oral and written
Comfortable working independently

Exceptional customer service skills
Thrives in a fast paced environment
Adept problem solver Deadline driven
- Work directly with clients to effectively manage their needs and preferences
- Obtain and process all client information and transactions
- Answer client questions or concerns in a timely, informative, and professional
manner
- Calmly handle customer complaints and work to find solutions
- Seek assistance and report major problems to upper management
- Create new accounts and maintain client portfolios
- Compile and update necessary documents, contracts, etc.
- Ensure compliance with necessary specifications and regulations.
- Prospect for new clients and coordinate initial meetings
- Develop and foster growth within existing clientele
- Frequently check-in with clients to confirm their satisfaction of services provided
- Inform clients of any new available services or updates to existing ones
- Work with and report progress to Data Processing Manager
- Perform basic administrative and clerical duties as necessary
- Assist with and contribute to marketing and advertising initiatives
- Exhibit expert knowledge regarding the products and services offered
- Work according to set standards and operating procedures

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹350,000.00 - ₹500,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- US shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CLIENT SUPPORT: 4 years (preferred)

Work Location: One location
- Health insurance

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