Client Support Executive

2 weeks ago

Vadodara, India cocentrus Full time

Hiring for **US Client Support Executive** Profile for **Vadodara** location. Please find the Job responsibility as below:

- **Job ** **Profile**:US Client Support Executive

**Experience**:3+Years

**Salary Budget**:Up to 8.00 LPA

**Location**:Vadodara

**Working Hours**:6:30 pm to 4:00 pm

**Working Working**:Monday to Friday

**Key Roles And Responsibilities:

- **
- Work directly with clients to effectively manage their needs and preferences
- Obtain and process all client information and transactions
- Answer client questions or concerns in a timely, informative, and professional manner
- Calmly handle customer complaints and work to find solutions
- Seek assistance and report major problems to upper management
- Create new accounts and maintain client portfolios
- Compile and update necessary documents, contracts, etc.
- Ensure compliance with necessary specifications and regulations.
- Prospect for new clients and coordinate initial meetings
- Develop and foster growth within existing clientele
- Frequently check-in with clients to confirm their satisfaction of services provided
- Inform clients of any new available services or updates to existing ones
- Work with and report progress to Data Processing Manager
- Perform basic administrative and clerical duties as necessary
- Assist with and contribute to marketing and advertising initiatives
- Exhibit expert knowledge regarding the products and services offered
- Work according to set standards and operating procedures
- 3+years of experience as a client services associate is preferred
- Highly computer literate and proficient in Microsoft Office
- Strong organizational skills highly detail-oriented excellent communication skills both oral and written
- Comfortable working independently exceptional customer service skills thrives in a fast paced environment adept problem solver deadline driven

**Thanks**

**Anjali (HR Team Cocentrus)**

**89205768**

**Salary**: ₹400,000.00 - ₹800,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 8920576812

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