Gm - Cloud Operations

Job Req ID: 47814
- Location: Pune, IN
- Function: Technology/ IOT/Cloud
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Cloud Operations

**Job Level/ Designation**

M3

**Function / Department**

Central Operations Group-Active Operations

**Location**

Pune/ Mumbai

**Job Purpose**
- To ensure 100% availability of the deployed cloud infrastructure.
- Streamline cloud operational processes to ensure healthy and robust network.
- Achieve set benchmarks for cloud KPI’s
- Facilitate technology discussions, prioritization and governance to ensure timely execution
- Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
- Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
- Product / Vendor Governance to support proper RCA, Solution to mitigate outages
- Bridge between CODE, NOC, Clusters for Core Related engagement
- New OEM, Product introduction & validation

**Key Result Areas/Accountabilities**
- Life cycle management of the deployed cloud infrastructure
- Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
- Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
- Proactive trending and forecasting of cloud resources to ensure utilization of available capacity
- Maintain latest blue print of the deployed cloud and update the same on regular basis
- Initiate automation of routine activities and reduce manual intervention.
- Develop triggers for various events to reduce TAT for resolving reported issues.
- Track and get the issues resolved reported in cloud infrastructure
- Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure
- Take handover of cloud infrastructure deployed from projects team. Ensure all relevant points are closed prior to handover.
- Life cycle management - HW and SW
- Software upgrade FNI and Security Clearance
- Drive Faults and Alarm reduction
- RCA base leaning rollout
- Operational Guideline to circles
- Regulatory & Security Compliance for New Implementation
- Opex Guidance to Cluster & Finance
- Scope finalization for AMC/MS
- Central PR/PO for Opex / AMC/MS
- Architecture guideline validation & enforcement
- Optimization of the HW deployed and VM scaling.
- AMC & Opex guidance to circles & AMC / Opex - PR, PO, GRN ( PAN India).

**Core Competencies, Knowledge, Experience**
- Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
- Knowledge and experience on Redhat Openshift environments.
- Understand the intricacies of each vendor product deployed in the network
- Experience in handling LIVE operations to judge given situation and take appropriate