Gms Hub Performance Delivery Lead

Job Title GMS Hub Performance Delivery Lead Reports to Head of Global Marketing Services Job Location Mumbai Bangalore ABOUT UNILEVER Be part of the world s most successful purpose-led business Work with brands that are well-loved around the world that improve the lives of our consumers and the communities around us We promote innovation big and small to make our business win and grow and we believe in business as a force for good Unleash your curiosity challenge ideas and disrupt processes use your energy to make this happen Our brilliant business leaders and colleagues provide mentorship and inspiration so you can be at your best Every day nine out of ten Indian households use our products to feel good look good and get more out of life - giving us a unique opportunity to build a brighter future Every individual here can bring their purpose to life through their work Join us and you ll be surrounded by inspiring leaders and supportive peers Among them you ll channel your purpose bring fresh ideas to the table and simply be you As you work to make a real impact on the business and the world we ll work to help you become a better you About Global Marketing Services GMS Within Global Business Services Global Marketing Services GMS is a dynamic collaborative team that partners with Unilever s brand teams across the globe to deliver high-impact marketing services Our mission is to drive speed consistency and operational excellence at scale empowering brands to connect with consumers more effectively GMS brings together deep expertise across several key domains Artwork Excellence Our specialists lead the creation of mechanical artworks for both physical and digital packs ensuring flawless execution and seamless collaboration UARM Unilever Artwork Records Management The custodians of Unilever s corporate memory UARM protects trademarks and records offering brand teams historical insights and safeguarding intellectual property Consumer Engagement Centres CEC These frontline teams engage directly with consumers across digital and traditional channels responding to queries and feedback with empathy and precision Innovation Project Management Office PMO A team of expert project managers accelerating innovation speed to market across Unilever s Business Groups Marketing Digital Solutions Designers and architects of scalable marketing technology platforms like Asset Bank which houses over 2 million advertising assets Product Data Management PDM Specialists in digitising and orchestrating pack-related data enabling seamless integration across Unilever s supply chain and marketing ecosystem Position Summary Lead a team that creates value across all Marketing Hub delivered and connected activities by governing the performance and relationships behind GMS Operations in the markets BUs whilst driving to a global To Be operational model blueprint This role will focus on ensuring end to end process delivery and transformation enabled by key technologies across this ecosystem to create value through better business outcomes for Marketing delivered more efficiently and effectively Key Accountabilities of the role include Shaping operational relationships with BUs 1U countries within the framework of the global BG and GBS Strategies - ensuring the creation maintenance and future development of required operational capabilities releasing Marketers capacity and redefining and industrializing how Unilever work with key partners The role will be accountable for the ongoing optimizing of GMS Operations delivered with our Partners to markets BUs This will require a rigorous focus on operational excellence and continuous improvement and transformation Position Responsibilities Expected Work Assuring excellence in Service Delivery to the countries BUs Managing end to end performance metrics and scorecards for all countries from within the team across user experiences cost cash and turnover Managing commercial and contractual relationships with the partner Ensuring Control frameworks are rigorously adhered to across the whole system and operationally improved Supporting in-market teams on managing and escalating disputes performance issues and customer related claims internal and external Driving step-change transformation with the Partner network Being an active member within the GMS organisation and network to ensure that the appropriate designs process tech data org are enhanced to deliver increased value As transformation programmes are delivered for and by BG s BU s GBS ensure the network is able to activate new capabilities Leading a regional Performance Delivery Team ensuring they have the mindset and capability to deliver high performance outcomes Scope This position will be responsible for a Performance Delivery and Transformation execution team supporting all BU s and 1U markets across a key geographical region either Americas Europe Middle East or Asia Africa engaging with key senior stakeholders both in countries and within the GBS communities Skills Competencies Constantly looking for ways to serve our customers and consumers better Passion for high performance to inspire the energy needed to win and grow High standards and accountability for self and others peers leaders and external stakeholders An integrator who invests in teamwork and collaboration to drive better results especially breaking down silo d ways of working Ability to build and manage strong relationships at all levels flexing their style to adapt to changing situations Talent catalyst with ability to build lead and develop strong teams Strong communicator with excellent presentation and influencing skills Key Experiences Qualifications Must Have Business acumen and customer centric mindset E2E function agnostic integrator non-silo mentality Demonstrable Agile mindset and capabilities Relentless driver of improvement relevant to service performance process simplification Holding people accountable peers leaders and external stakeholders and strong personal accountability for delivery Team leadership experience Desirable Successful history of Business Partnering within or to a Country Function Demonstrable capabilities in creating and managing strong senior relationships including excellent presentation influencing and communication skills Complex project management experience Experience of managing financial and business process controls Key Interfaces Senior BU Marketers within Countries Product Performance Delivery Leaders from across the GBS Network Global Marketing Services Leadership Team Capgemini Operational Partners and Executive leadership Procurement IT HR and Finance Business partners NOTE At HUL we believe that every individual irrespective of their race colour religion gender sexual orientation gender identity or expression age nationality caste disability or marital status can bring their purpose to life So APPLY with us to unleash your curiosity challenge ideas and disrupt processes use your energy to make the world a better place As you work to make a real impact on the business and the world we ll work to help you become a better you All official offers from Unilever are issued only via our Applicant Tracking System ATS Offers from individuals or unofficial sources may be fraudulent please verify before proceeding