Hub Honcho

**Group Company**: 91 Springboard Business Hub Private Limited

**Designation**: Hub Honcho (DES27)

**Position description**:Experience**:

- 4-7 years
- Prior team management experience required
- Startup experience is a plus

**Purpose of the Role**:
A Hub Manager role is a manager position responsible for managing overall business delivery at the hub.

**About the Position**:
This position is accountable for instilling the right culture amongst hub team as well as driving the business of the hub successfully. To achieve this a Hub Manager will be required to work with various stakeholders inside and outside the organisation. A healthy community at the hub will differentiate the best from the rest. Ability to have a laser sharp focus on member happiness and team development are key to be successful in this role.

**Overall Accountability**:
**Hub Development**:

- Community Development: Effective delivery of community program to make work better for hub members.
- Building & communicating the quarterly community plan for the hub.
- Ensure high quality in program identification and connections to enable member business growth.
- Driving high quality engagement programs that create a sense of belongingness for the member
- Partner with hub crew to timely solve for any other potential member problems/ needs.
- Marketing community programs to drive superior awareness and participation.

**Business Development**:

- Partner with Sales & Marketing team to deliver optimal hub occupancy level.
- Ensuring quality and accuracy of data in Sales CRM
- Solving for member expansion needs in partnership with sales team.
- Delivering Hub P&L

**Team Management**:

- Working with Regional Manager to firm up recruitment plan to ensure business continuity.
- Managing team delivery by setting goals for the team and periodic review with timely feedback.
- Identify individual team member’s development needs and plan for training accordingly.
- Mentoring the team on 91s purpose and values

**Hub Operations**:

- Ensuring overall Invoice accuracy and timely issue resolution.
- Maintaining accurate hub MIS
- Ensuring Accounts receivable at hub level is in control.
- Ticketing
- Change management of policy communication etc.
- Monthly Budgeting
- Monthly P&L
- Monthly Hub Report
- Market Intelligence: Gather and keep oneself up to date with activities in the area around co working industry

**Skills Required**:

- Ability to think and act decisively and make decisions when required.
- Proven ability to forecast problem areas and strategically plan to solve for the same.
- Impeccable organizational skills and capability to take ownership of tasks in a fast-paced environment.
- Flexible and able to prioritize and manage multiple projects or tasks, as well as solve problems in a timely manner
- Demonstrated ability to create and drive ecosystems
- Strong written and verbal communication skills

**Primary Responsibilities**:

- Operations, P&L Management