Delivery Operational Performance Associate

**Company Description** At FPC Global, we’re not just shaping the future—we’re building it. Our mission, "Building Tomorrow’s Digital Planet," reflects our unwavering commitment to transforming industries, creating smarter spaces, and driving sustainable progress. Since our founding in 2014, we have grown into a global leader with over 140 exceptional professionals, operating across the Americas, EMEA, APAC, and with our headquarters in London. We specialize in delivering integrated, cutting-edge consultancy services that span the entire facility lifecycle, ensuring that every project we undertake sets a new standard for innovation and excellence. Our business thrives on three dynamic pillars: - ** FPC Global**: Offering expert guidance in Technical Program & Project Management, Building Performance, Sustainability, and Cybersecurity, we ensure that every project succeeds and fulfills stakeholder aspirations. - ** FPC Digital**: Revolutionizing Digital Building Design and Operations, we create spaces that are not only efficient but also frictionless and forward-thinking. - ** FPC Life Sciences**: Empowering life sciences and pharmaceutical clients to deliver game-changing capital projects with precision and expertise. **Job Description** The Delivery Operational Performance Associate plays a critical role in delivering operational governance, commercial reporting, and continuous improvement initiatives across FPC Global’s Digital Building Consultancy Services.** **Acting as a key link between client project delivery teams, commercial functions, and business leadership, the Associate drives operational excellence by leading reporting frameworks, analysing delivery performance, and embedding scalable governance practices throughout the project lifecycle.** **Key Responsibilities** **1. Operational & Commercial Reporting** - ** Develop and maintain operational dashboards, KPIs, and financial reporting tools for consultancy services, taking full ownership of key reporting areas.** - **Prepare and present regular reports for senior leadership, highlighting critical delivery and commercial metrics including budget performance, utilisation, margin, and risk indicators.** - **Analyse project data to identify trends, variances, and improvement opportunities, supporting lifecycle performance tracking from bid to close-out.** **2. Financial & Commercial Management Support** - ** Partner closely with Pillar Leads and the Senior Leadership Team to support internal financial management and monthly reporting, including forecasting, budgeting, and cost tracking.** - **Lead monthly reviews of project financials, ensuring accuracy and surfacing areas of concern or risk.** - **Contribute to resource planning and utilisation analysis, providing data-driven recommendations to Program Leads.** **3. Governance & Process Enablement** - ** Support the implementation and refinement of governance frameworks, tooling, and commercial control standards across the business to promote consistency and quality.** - **Monitor adherence to operational processes (e.g., timekeeping, expense tracking, scope management) and proactively engage with delivery teams to resolve non-compliance.** - **Identify and lead improvements to existing processes and propose scalable solutions.** **4. Stakeholder Engagement & Collaboration** - ** Act as a key interface between technical delivery teams and central operational functions (commercial, finance, systems).** - **Engage with regional project teams to understand local requirements and tailor tools, reporting, and governance support accordingly.** - **Represent Delivery Operations in cross-functional meetings, reviews, and reporting discussions on behalf of the Performance Lead when required.** **5. Continuous Improvement & Projects** - ** Lead or contribute to internal improvement projects aimed at increasing operational efficiency and governance maturity.** - **Collaborate with the Delivery Operations team and technology partners to implement automated workflows and scalable reporting solutions.** - **Share knowledge by documenting best practices and leading training efforts for project delivery teams.** **Qualifications** Skills & Experience** **Essential** - ** Proven experience in project operations, financial analysis, or delivery support roles within a consultancy project-based environment.** - **Strong understanding of project lifecycle management, resource planning, and commercial controls.** - **Advanced analytical and reporting skills, including strong Excel proficiency; experience with Power BI or similar tools is highly desirable.** - **Familiarity with financial systems and ERP platforms (e.g., Deltek Vision/Vantagepoint).** - **Ability to interpret complex data and communicate insights to both technical and non-technical audiences.** - **Strong interpersonal and stakeholder engagement skills; able to influence and collaborate across a matrixed organisation.** - **Self-motivated,