Gm - Commercial and Ops

Job Req ID: 47008
- Location: Mumbai, IN
- Function: VIBS
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role title: - GM - Commercials and Business Operations, Carrier Business

**Role purpose**: The GM - Commercials & Business Operations will work closely with the Business Head to co-create the strategic roadmap for ViCS and lead its execution across commercial strategy, pricing, and operations. The role will drive growth through strong market insight, commercial rigor, and operational alignment. A key mandate is to improve ease of doing business by simplifying processes, accelerating automation, and leading the business team’s transition toward an AI-led, insight-driven way of working.

**Key Accountabilities & Decision Ownership**

Strategic Alignment & Growth
- Co-create and execute the ViCS strategic roadmap with the Business Head.
- Lead business planning with end-to-end P&L ownership.

Commercial Strategy
- Own pricing and commercial governance across all ViCS offerings.
- Translate market and customer insights into competitive strategy.

Process & Automation
- Simplify business processes to improve agility and ease of execution.
- Drive automation across commercial operations and Quote-to-Cash lifecycle.

AI & Analytics Adoption
- Build decision-enabling analytics platforms for leadership.
- Champion AI-led forecasting, pricing, and performance monitoring.

Execution & Stakeholder Alignment
- Ensure cross-functional delivery across Finance, RA, SCM, and Sales. Resolve operational issues and ensure revenue realization.
- ** Core competencies, knowledge and experience**:
Strategic & Commercial Acumen
- Shapes long-term business direction and commercial strategy.
- Drives revenue, margin, and market competitiveness.

Execution & Process Simplification
- Streamlines workflows and simplifies operations for scale.
- Ensures speed, consistency, and ease of doing business.

Digital, Data & AI-Led Transformation
- Builds a data-first culture for decision-making and performance tracking.
- Leads automation across commercial and operational processes.
- Champions AI-led approaches in forecasting, risk detection, and business agility.

Customer, Market & Stakeholder Orientation
- Sharp understanding of customer needs and competitive shifts.
- Translates insights into differentiated commercial and operational outcomes.
- Aligns cross-functional teams and builds strong internal-external partnerships.

Agility & Ambiguity Management
- Operates decisively in fast-changing, complex environments.

Adapts quickly to shifting priorities and leads teams through uncertainty
- **Key performance indicators**:

- Revenue & Margin Delivery
- Process Automation & Efficiency Gains
- Data & Insight Enablement
- Strategic Initiative Execution
- Cross-Functional Issue Resolution

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership