Guest Service Associate

23 hours ago

DLF PhII Gurugram Haryana, India AV People Kart Private Limited Full time

**Position: Guest Service Associate || Retail || Food Industry ||**

**Experience**: Min 1 year of experience in Guest Service (Retail Industry)

**Location**:Gurgaon

**Responsibilities**:
**1. Guest Handling**:

- Greeting & Welcoming Guest. Foster a good relationship with guest serving as main point of contact.

**2. Guest Record** - Maintain guest records.

**3. Grooming**: Follow grooming standards as per SOP.

**4. Product Knowledge**:

- Ensure guest are oriented with current offers on various

products and recommending various options.

**5. Engagement-** Actively engage Guest to promote sales and upsell products when

appropriate.

**6. Serving-** Prepare and serve a variety of coffee beverages as per guest order placed,

according to established recipes and standards - SOP.

**7. Guest Satisfaction**: Proactively identify opportunities to enhance guest satisfaction.

**8. Guest Feedback**: Collect guest feedback to drive continuous service and enhancements.

Share the same with the Outlet Manager

**9. Systems**: Handle system accurately using POS, ensuring bills are provided to guest.

**10. Hygiene**: Maintain cleanliness of the outlet all the time.

**11. Inventory**:Monitor inventory levels and restock products as needed.

**12. Compliance**: Ensure compliance with food safety and sanitation regulations.

**13. Grievance**: Address Guest inquiries, concerns, and complaints promptly and

professionally.

**14. Team Player**: Collaborate with team members to achieve sales targets and maintain

a positive working environment.

**15. Marketing**: Assist with special promotions, events, and tastings as required.

16. Act as a brand ambassador, upholding our commitment to quality and hospitality.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Weekend availability

**Experience**:

- Guest services: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 8700964770

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