Guest Service Associate

4 days ago

DLF PhII Gurugram Haryana, India AV People Kart Private Limited Full time

**Position: Guest Service Associate || Retail || Food Industry ||** **Experience**: Min 1 year of experience in Guest Service (Retail Industry) **Location**:Gurgaon **Responsibilities**: **1. Guest Handling**: - Greeting & Welcoming Guest. Foster a good relationship with guest serving as main point of contact. **2. Guest Record** - Maintain guest records. **3. Grooming**: Follow grooming standards as per SOP. **4. Product Knowledge**: - Ensure guest are oriented with current offers on various products and recommending various options. **5. Engagement-** Actively engage Guest to promote sales and upsell products when appropriate. **6. Serving-** Prepare and serve a variety of coffee beverages as per guest order placed, according to established recipes and standards - SOP. **7. Guest Satisfaction**: Proactively identify opportunities to enhance guest satisfaction. **8. Guest Feedback**: Collect guest feedback to drive continuous service and enhancements. Share the same with the Outlet Manager **9. Systems**: Handle system accurately using POS, ensuring bills are provided to guest. **10. Hygiene**: Maintain cleanliness of the outlet all the time. **11. Inventory**:Monitor inventory levels and restock products as needed. **12. Compliance**: Ensure compliance with food safety and sanitation regulations. **13. Grievance**: Address Guest inquiries, concerns, and complaints promptly and professionally. **14. Team Player**: Collaborate with team members to achieve sales targets and maintain a positive working environment. **15. Marketing**: Assist with special promotions, events, and tastings as required. 16. Act as a brand ambassador, upholding our commitment to quality and hospitality. **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Weekend availability **Experience**: - Guest services: 2 years (required) Work Location: In person **Speak with the employer** +91 8700964770

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