
Front Office Guest Service Associate Hiex Gurugram Sector 50
1 week ago
**Your day-to-day**
As a **Guest Service Associate (Front Office)**, you’ll be the face of Holiday Inn Express®. From the first smile to the final goodbye, you’ll ensure our guests feel valued, welcomed, and cared for throughout their stay.
**Key Responsibilities**:
- Be the warm welcome that starts every guest’s experience.
- Recognize and greet **IHG One Rewards members** and repeat guests.
- Manage bookings, up-selling opportunities, and promote hotel facilities.
- Handle **cash and credit transactions** accurately.
- Check guests in and out smoothly, issue keys, and manage safety deposit boxes.
- Stay one step ahead of guest needs by noting preferences and resolving concerns.
- Assist with billing issues, local information, and liaise with management when needed.
- Follow hotel **safety and security procedures** at all times.
- Maintain a professional appearance as a **brand ambassador**.
- Support colleagues with ad-hoc duties as required.
**What we need from you**
- **Education**: High school diploma required; Diploma/Degree in Hospitality is an advantage.
- **Experience**: Minimum **1 year in Front Desk/Guest Service** role (hotel experience preferred).
- Strong communication and **problem-solving skills**.
- Fluency in the **local language** (additional languages are a plus).
- Tech-savvy with good reading, writing, and basic math skills.
- **Flexibility** to work night shifts, weekends, and holidays.
- Physically fit - able to lift/push up to 23 kg when required.
**What we offer**
We’ll reward all your hard work with:
- **8 days off per month**:
- **Duty meals**:
- **Uniform provided**:
- **IHG® room discounts worldwide**:
- **Learning & career growth opportunities** across IHG Hotels & Resorts
You’ll join the **IHG family**, where we trust and support each other, celebrate differences, and deliver **True Hospitality for Good** every day.
**About IHG & Holiday Inn Express**
At **IHG Hotels & Resorts**, with 6,000+ destinations and 19 hotel brands, we bring our purpose of _True Hospitality for Good_ to life daily.
Holiday Inn Express® is built on the promise of **Simple. Smart. Travel.** - everything our guests need for a great stay, without unnecessary fuss.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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