Guest Service Associate

5 hours ago

Gurugram Haryana, India Holiday Inn Full time

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Associate - Front Office who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes

- Acknowledging IHG Rewards Club members and returning guests in person or over the phone

- Taking, managing, and receiving payments for guest bookings

- Making the check-in and check-out process feel swift and seamless

- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

- Fluency in the local language - extra language skills would be great, but not essential

- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Service Associate

    6 days ago

    Gurugram, Haryana, India Bombay Meri Jaan Full time

    **Guest Service Associates** Position: Guest Service Associate (Female) **Roles and Responsibilities**: - Provide excellent customer service to guests, addressing inquiries, concerns, and requests promptly and professionally. - Take and process customer orders accurately, ensuring timely delivery and maintaining high-quality service standards. - Possess a...

  • Guest Service Associate

    1 week ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    We're looking Customer Service Associate for Gurgaon location. Experience level - 1 to 3 Years **Job Description**: - Must have: - **Oracle Opera Cloud experience** - Prior Travel & Hospitality experience (can be operations, guest services, sales, IT - Any prior help desk experience will be extremely useful! **Job Types**: Full-time, Permanent Pay:...

  • Guest Service Associate

    1 week ago

    Gurugram, Haryana, India PVR INOX LTD Full time

    Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and provide assistance in case if there is any gap. - In coordination with duty manager, chalk out staffing plan on weekly basis. - Generate monthly sales reports and performance reports. - Financial...

  • Gsa (Guest Service Associate)

    1 week ago

    Gurugram, Haryana, India JRD HOLDINGS PVT LTD Full time

    ### **Job Summary**: The Banquet Guest Service Agent (Banquet GSA) is responsible for ensuring the smooth execution of banquet functions, delivering outstanding service to guests, and supporting the banquet team in preparing for and hosting events. You will assist in setting up venues, serving guests during events, and resolving any issues to ensure a...

  • Guest Service Associate

    4 hours ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24097609 **Job Category** Housekeeping & Laundry **Location** Courtyard Gurugram Downtown, Plot no - 27 B, Sector Road, Gurugram Haryana, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill...

  • Service Associate

    2 weeks ago

    Gurugram, Haryana, India PVR INOX LTD Full time

    **Job Title**: Service Associate **Location**: PVR INOX Cinemas - Gurugram **Education**: Up to 12th pass (any stream) **Employment Type**: Full-Time / Part-Time Join India’s leading cinema entertainment company and be the face of world-class movie experiences! As a **Service Associate** at PVR INOX, you will be responsible for delivering exceptional...

  • Guest Service Associate

    2 weeks ago

    DLF Ph-II, Gurugram, Haryana, India AV People Kart Private Limited Full time

    **Position: Guest Service Associate || Retail || Food Industry ||** **Experience**: Min 1 year of experience in Guest Service (Retail Industry) **Location**:Gurgaon **Responsibilities**: **1. Guest Handling**: - Greeting & Welcoming Guest. Foster a good relationship with guest serving as main point of contact. **2. Guest Record** - Maintain guest records....

  • Guest Service Agent

    4 hours ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Job Number** 24025856 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Guest Experience Expert

    4 days ago

    Gurugram, Haryana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25105539 **Job Category**Rooms & Guest Services Operations **Location**The Westin Gurgaon New Delhi, Number 1, MG Road, Gurgaon, Haryana, India, 122002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Service Associate

    5 hours ago

    Faridabad, Haryana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24200477 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Aravali Resort, 96C6 and H49 Gothda, Faridabad, Haryana, India, 121001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities,...